FAQ

How do I return my phone rental?

We will include a pre-paid return shipping label inside the box when we ship it to you.  When your rental is over, simply stick this label on the outside of the same box you received your rental in.  Put everything back into the original box.  Then just drop it off at any authorized UPS dropoff center (there’s a lot of them).  If you need help finding an authorized dropoff center near you visit:  https://www.ups.com/dropoff

Will I receive my phone in time for my trip?

When you check out, the calendar will allow you to select the first available start date for your rental.  We guarantee you will receive your phone on or before the date you select during checkout.  

Will my phone work while traveling to _____?

Iridium phones from Adventure Phone have satellite coverage worldwide.  We will include some tips on how to get the best performance out of your phone when we ship your rental.  Generally speaking, it helps to have an unobstructed view of the sky.  So if you’re planning on going cave diving, a satellite phone might not be the right solution for you.